Thank you for visiting and shopping at https://uglychristmassweaters.com.au/ (‘we’, ‘us’, ‘our’). The following information sets out the terms and conditions that constitute our Shipping Policy.
Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within two business days. We will contact you if, for some reason, there are any delays.
However, some orders may ship within as few as one day and some may take up to ten days depending on stock availability.
Standard Shipping handling time: 1–2 days(Monday-Friday)
At this time, we ship our products to locations within Australia only.
Please note that you cannot change the address of delivery once the order is placed.
You acknowledge that it is solely your responsibility to ensure that the delivery address is appropriate.
Even if we make all effort to redirect the delivery package to a new address requested by you, we do not and cannot make any guarantee that it will be redirected successfully.
You release and indemnify us against all damage or loss arising from your change or purported change of delivery address, including but not limited to the loss of the delivery package.
Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible
Express Shipping: $39.00
Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Standard Shipping Transit time: 3–4 days(Monday-Friday)
Business day means Monday to Friday (inclusive), except public holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Due to high demand during June, July, Christmas, natural disasters, inclement weather, lockdowns, industrial action, and other factors, packages to and from our facility in Melbourne, Victoria, may be delayed. We appreciate your patience if this occurs.
We will not be responsible for shipping an item to an incorrect address, if you had provided the incorrect address at the time of placing an order.
As clearly stated in our Terms and Conditions, we do not provide delivery services to you. Delivery services are provided by a third-party courier. You agree that we will not be liable to you for any special, indirect, or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with delivery of our products. Such damages, if proved, shall only be attributed to the third-party delivery service provider.
Customs duties
We or our third-party shipping provider handles import charges into Australia.
Damages
If there is any damage to the packaging on delivery, or you do not receive your item within 14 days of placing your order:
contact our delivery service provider in the first instance; or
There are several reasons why a package gets lost. Often, the package is in the building, complex, or with a neighbor. We politely request that in the first instance, customers look in common locations where couriers may leave a package and ask their neighbors if they have seen an abandoned package. Please let us know if you find it.
